Alexandria · Sydney

Contact Cool Bikes Australia

Need an e-bike, help with your current rental, a repair or a part? Choose the fastest way to reach the right team.

How can we help?

Choose a topic and we’ll direct your message to the right place.

Rent an e-bike

Plans, availability, eligibility and booking.

Current rental support

Maintenance, returns, payments or bike issues.

Repairs & servicing

Workshop assessment, repairs and maintenance.

Sales & parts

Used e-bikes, replacement parts and accessories.

Your nearest Cool Bikes service option

Showing service options for: Sydney

We only use this to show your broad service area. Nothing is stored.

Northern Beaches Mobile Support

Rental delivery, pickup and scheduled maintenance are available across the Northern Beaches.

Alexandria Store & Workshop

Visit us for rentals, returns, repairs, parts and in-person support.

Shop 32 / 112 McEvoy Street
Alexandria NSW 2015
  • Monday–Friday10am–5pm
  • Saturday10am–4pm
  • SundayClosed

Brighton-le-Sands Pickup Point

Rental collection and return are available by appointment.

Service options across Sydney

Contact our team to confirm the most suitable rental, pickup or workshop option for your area.

Alexandria Store & Workshop

For rentals, repairs, parts and in-person support.

Shop 32 / 112 McEvoy Street
Alexandria NSW 2015
  • Monday–Friday10am–5pm
  • Saturday10am–4pm
  • SundayClosed

Tell us what you need

For faster support, include the most useful details in your first message.

For faster support, include:

  • Your bike number, if you are already renting
  • A short description of the issue or product
  • Photos through WhatsApp if something is damaged

Before you contact us

What are your opening hours?

We are open Monday to Friday from 10am to 5pm and Saturday from 10am to 4pm. We are closed on Sunday.

Where is the Cool Bikes store?

Our store and workshop is at Shop 32 / 112 McEvoy Street, Alexandria NSW 2015.

Do I need an appointment?

Contact us before visiting for rental collection or specialised workshop assistance so we can prepare for your visit. Our Brighton-le-Sands pickup point is available by appointment only.

How do I get support for my current rental?

WhatsApp is the fastest option. Include your bike number and a short description of the issue.

Need help now?

Message Cool Bikes Australia on WhatsApp for the fastest response during business hours.

Cool Bikes specialises in high-performance e-bikes for Sydney’s delivery riders — e-bike rental, quality used e-bikes, workshop servicing, spare parts and accessories. Whether you ride for food delivery or your daily commute, we keep Sydney moving.

COMPANY INFO

© 2025 Cool Bikes Australia. All rights reserved.